Contact Us
We’re here to help.
Whether you have a question about your order, need product information, or want assistance with anything on our site, our team is ready to support you.
Feel free to reach out through any of the methods below.
Customer Support
Email:
📩 contact@alphaest.com.au
Our team responds to most inquiries within 24–48 hours on business days.
Phone:
📞 +61 459 283 300
Available during standard business hours (AEST).
Business Address
ALPHA ESTABLISHMENT PTY LTD
6 Tryon St, Chatswood NSW 2067
New South Wales, Australia
Please note:
This is our business and mailing address.
Walk-in service is not currently available unless arranged in advance.
Order & Delivery Questions
For questions about:
- Order status
- Shipping & delivery
- Tracking issues
- Returns & refunds
- Product information
Email us with your order number so we can assist you faster.
Wholesale or Partnership Inquiries
Interested in working with us?
For wholesale, collaboration, or business partnership requests, please contact us via email with the subject line “Business Inquiry”.
Support Hours
Monday–Friday: 9:00 AM – 5:00 PM (AEST)
Weekends & Public Holidays: Closed
Emails received outside business hours will be responded to the next working day.
We’re Here to Help
Your experience matters to us.
If anything doesn’t feel right with your order or you need personalised assistance, don’t hesitate to reach out. We’re committed to providing friendly, reliable, and timely support.