TERMS AND CONDITIONS

Last Updated: Oct 10 2025

These Terms and Conditions ("Terms") govern your use of the website operated by ALPHA ESTABLISHMENT PTY LTD ("we", "us", "our"), ABN 32678340933, located at 6 Tryon St, Chatswood NSW 2067, Australia.
By accessing or using this website, you agree to be bound by these Terms. Please read them carefully.

If you do not agree to these Terms, you must not use our website or services.

1. Definitions

“Website” refers to www.alphaest.com.au (or any related domain operated by us).
“Customer”, “you”, “your” refer to any user who accesses or purchases from our Website.
“Products” refers to any goods or services available for purchase on our Website.

2. Eligibility

You must be:

At least 18 years old; or
Using the Website with the consent and supervision of a legal guardian.

By using our Website, you warrant that all information you provide is accurate and complete.

3. Use of Website

You agree not to:

Use the Website for fraudulent or illegal purposes;
Attempt to interfere with the Website’s functionality or security;
Copy, modify, or distribute Website content without permission;
Use automated tools (bots, scrapers, etc.) without our written consent.

We may suspend or terminate your access at any time if we believe you have violated these Terms.

4. Product Information & Availability

We aim to ensure all product information is accurate. However:

Colours, dimensions, and appearance may vary slightly;
Prices, availability, and descriptions may change without notice;
We reserve the right to limit quantities or cancel orders where needed.

5. Orders

When you place an order:

You confirm that all information is correct;
Your order constitutes an offer to purchase;
We may accept or reject any order at our discretion.

If an order cannot be fulfilled (e.g., stock issues, pricing errors), we may cancel it and issue a full refund.

6. Pricing & Payment

All prices are displayed in AUD (Australian Dollars) unless otherwise stated.

We accept various payment methods as presented at checkout. By submitting payment, you confirm that you are authorised to use the selected payment method.

We are not responsible for additional fees charged by banks, card issuers, or payment providers.

7. Shipping & Delivery

Shipping times are estimates only and may vary due to external factors.
Risk of loss passes to the customer once the goods are delivered to the carrier.
Incorrect shipping information provided by the customer may result in delays or lost parcels; we are not liable for such issues.

8. Returns, Refunds & Exchanges

Our policies comply with the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for major product failures.
We do not provide refunds for:

Change of mind;
Incorrect selection;
Misuse or damage caused by the customer.

All return requests must follow our Return Policy procedures available on our Website.

9. Australian Consumer Law (ACL) Rights

Nothing in these Terms limits your rights under the Competition and Consumer Act 2010 (Cth).

If goods are faulty, not as described, or otherwise fail consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with ACL.

10. Account Registration

If you create an account:

You must keep your login details confidential;
You are responsible for all activity under your account;
You must notify us immediately of any unauthorised access.

We may suspend or terminate accounts that violate these Terms.

11. Intellectual Property

All content on this Website—including text, images, graphics, logos, designs, and software—is the property of ALPHA ESTABLISHMENT PTY LTD or its licensors.

You may not reproduce, distribute, or exploit any content without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Loss of data, profits, revenue, or business opportunities;
Indirect, incidental, or consequential damages;
Delays, interruptions, or website downtime.

Our total liability for any claim will not exceed the amount paid for the relevant product or service.

13. Third-Party Links

Our Website may contain links to third-party websites.
We do not control or endorse these sites and take no responsibility for their content, security, or privacy practices.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using the Website, you consent to our collection and use of your information as described in that policy.

15. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, transport interruptions, pandemics, or supply chain disruptions.

16. Changes to Terms

We may update these Terms at any time.
Continued use of the Website indicates acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be resolved in NSW courts or tribunals.

18. Contact Information

For questions or support:

ALPHA ESTABLISHMENT PTY LTD
ABN: 32678340933
Address: 6 Tryon St, Chatswood NSW 2067
Phone: +61 459 283 300
Email: contact@alphaest.com.au